Business Process Outsourcing

GLOBAL STRATEGIES, INSIGHT-DRIVEN TRANSFORMATION

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. The main advantage of BPO is the way in which it helps increase a company's flexibility. However, several sources[which?] have different ways in which they perceive organizational flexibility. In early 2000s BPO was all about cost efficiency, which allowed a certain level of flexibility at the time. Due to technological advances and changes in the industry (specifically the move to more service-based rather than product-based contracts), companies who choose to outsource their back-office increasingly look for time flexibility and direct quality control. Business process outsourcing enhances the flexibility of an organization in different ways:

Our platform-based BPO services accelerate digital content strategies and improve processes in:

  • Customer interaction
  • Finance and accounting
  • HR
  • Procurement
  • Supply chain

Our services help you to:

  • Maximize the value of your digital content strategy
  • Speed up cash flow and free up capital
  • Standardize and automate your business processes for improved productivity
  • Integrate and manage new revenue streams
  • Capitalize on evolving consumer behavior by analyzing buying patterns
  • Manage the customer experience across channels and social conversations